Shipping & Returns
## 🚚 SHIPPING, RETURNS & COUPON POLICY – GetPawGo™
### 📦 Shipping
We offer Free Standard Shipping on all U.S. orders (excluding Alaska & Hawaii).
Orders are typically processed within 1 business day and delivered within 3–5 business days.
Expedited shipping options may be available at checkout for an additional fee.
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### ✏️ Order Changes
Once your order has been placed, it cannot be modified.
Please double-check your shipping address and items before confirming your purchase.
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### 🎟️ Coupon Policy
- One coupon code per order
- Discount codes cannot be combined or applied to bundles unless otherwise noted
- Coupon discounts do not apply to expedited shipping costs
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### 🔁 Returns & Exchanges
We accept returns and exchanges within **30 days** of shipment, provided the item is **unused** and in its **original condition**.
**To qualify for a return or exchange:**
- Items must be unused and in the same condition as received
- Damaged or used items cannot be accepted
- You will receive a prepaid return label; return shipping cost will be deducted from your refund
- Exchanges qualify for **free return shipping**
To start your return or exchange, contact our team at:
📧 support@getpawgo.com
Please send all eligible returns to the following address:
GetPawGo™
7200 Bollinger Road #404
San Jose, California 95129
United States
Make sure to include your order number inside the package. Items must be returned in original condition within 30 days of delivery.
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### 💳 Refunds
Once we receive and inspect your return, you'll receive a confirmation email.
If approved, the refund will be issued to your original payment method within **4–6 business days**.
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### 📦 Lost or Damaged Packages
At this time, **we do not offer automatic package protection**.
If your order is marked as delivered but you have not received it, please contact us at **support@getpawgo.com**.
We will open an investigation with the carrier to try to locate your package.
Please note that we are not liable for lost or stolen packages once marked as delivered.
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### 🎁 Gifts
If your item was marked as a gift, you’ll receive a **store credit** equal to the value of the returned item.
If the gift was sent to the purchaser, we will refund the original payment method.